Privacy Policy

This Privacy Policy explains how SpeakEQ (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our mobile application and related services (collectively, the “Service”). By using the Service, you agree to the practices described below.

Information We Collect

Account information. When you create an account, we collect information such as your name, email address, and password.

Voice recordings and speech data. The core of our Service analyzes audio you choose to record or upload. This may include voice recordings, transcriptions, and derived data such as tone, sentiment, pacing, and other expressive attributes.

Usage data. We collect information about how you interact with the Service, including features used, session duration, and in-app events.

Device and technical data. We collect information about the device you use, such as device model, operating system version, language settings, crash logs, and approximate location derived from IP address.

Communications. If you contact us, we keep a record of that correspondence.

Purchase and refund information. When you make an in-app purchase, we receive limited purchase information from the applicable app store and RevenueCat, such as the product, transaction or order identifier, purchase and refund status, and whether the purchased minute package was delivered or used. We do not receive your full payment card details.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including speech and emotional analysis features.
• Personalize your experience and provide feedback on your communication.
• Develop, train, and improve our models, using de-identified or aggregated data where feasible.
• Communicate with you about updates, security alerts, and support.
• Process and validate purchases, deliver purchased minutes, and respond to purchase or refund issues.
• Provide an app store with limited purchase-consumption information to help it evaluate a refund request, with your consent and as permitted by law.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations.

Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service (for example, cloud hosting, analytics and customer support), under contractual confidentiality obligations.
• Payment platforms and app stores, including RevenueCat, Apple, and Google, to process and validate purchases, prevent fraud, deliver purchased services, and handle refund requests.
• Legal and safety recipients when we believe in good faith that disclosure is required by law or necessary to protect rights, property, or safety.
• Business transfers, such as in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your information.

Purchase Refund Information and Consent

If you request or receive a review of an App Store refund, SpeakEQ may use RevenueCat to send Apple limited information about the relevant purchase. This may include whether the minute package was delivered, whether it was used, and SpeakEQ’s preferred refund outcome. Apple independently decides whether to approve the refund.

By accepting this Privacy Policy and using SpeakEQ to make an in-app purchase, you consent to this limited sharing for purchase support and refund handling. We do not share voice recordings, transcripts, or speech-analysis results for this purpose. Contact support@speakeq.ai if you have questions about this processing.

Data Retention

We retain voice recordings, transcripts, and derived analysis data for as long as your account is active or as needed to provide the Service. You may delete recordings from within the app, and you may request deletion of your account at any time. Some information may be retained longer where required for legal, security, or legitimate business purposes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

Children’s Privacy

The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

We may process and store information in countries other than the one in which you reside. Where required, we use appropriate safeguards such as standard contractual clauses to protect your information in international transfers.

Security

We implement reasonable technical and organizational measures designed to protect your information, including encryption in transit and at rest where appropriate. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at support@speakeq.ai.